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Opening hours

 

Customer Service

Bike Insurance

We no longer sell motorbike insurance and have updated our contact details for existing customers. To ensure you get to the right department please read the information below carefully.

For policies bought on or after the 1st June 2016 then please call: 0800 049 3425

Lines open: Monday - Friday: 8am - 8pm, Saturday: 9am - 5pm, Sunday: 10am - 4pm 

For policies bought on or before the 31st of May 2016 then please call: 0800 597 0531

Lines open: Monday - Friday: 9am - 5pm, Saturday: 9am - 2pm, Sunday: Closed.

 

Car and Van insurance

If you have a query regarding your existing car/van policy speak to one of our customer service advisors.

Mon-Fri: 9:00am to 5:00pm, Sat: 9am to 2pm and Sun: Closed

Call us now: 0800 597 0531 

 

Renewals

If you wish to discuss your policy car or van renewal please contact on us 0800 597 0531.

Lines open: Monday - Friday: 9am - 5pm, Saturday: 9am - 1pm, Sunday: Closed 

To renew your bike insurance policy with Express Insurance call us on 0800 049 3425.

Lines open: Monday - Friday: 8am - 8pm, Saturday: 9am - 1pm, Sunday: Closed 

 

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Claims

Make a claim on your policy (24hr service)

Motor Insurance Claims

Van Insurance Claims

Motorcycle Insurance Claims

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Motor Insurance Claims

Motor Insurance Claims (24 hours) 0800 597 0531
Breakdown Cover (24 hours) - for policies bought/renewed before 16/12/14 0800 032 2782
Breakdown Cover (If you are unable to make a connection) 01206 714 874
Breakdown Cover (24 hours) - for policies bought/renewed on or after 16/12/14 0333 000 1700
Excess Protection 0800 952 1723
Key Cover 0800 952 1727
Motor Legal Expenses Insurance 0800 952 1725
Personal Accident Cover 0800 952 1726
Keep Motoring- Replacement Vehicle Insurance 0800 952 1724
In-Car Gadget Insurance 0844 847 4420
Windscreen Cover (If purchased as an additional product) 0800 169 4677


Van Insurance Claims

Van Insurance Claims (24 hours)  0800 597 0531
Breakdown Cover (24 hours) - for policies bought/renewed before 16/12/14 0800 032 2782
Breakdown Cover (If you are unable to make a connection) 01206 714 874
Breakdown Cover (24 hours)  - for policies bought/renewed on or after 16/12/14 0333 000 1700
Excess Protection 0800 952 1723
Key Cover 0800 952 1727
Motor Legal Expenses Cover 0800 952 1725
Personal Accident Cover 0800 952 1726
Keep Motoring- Replacement Van Insurance 0800 952 1724
Tools in Transit Cover 0800 952 1722
Windscreen Cover (If purchased as an additional product) 0800 169 4677

 

Motorcycle Insurance Claims - for policies bought on or before the 31st of May 2016.

If you purchased your policy after this date then please call 0800 049 4252

Motorcycle Insurance Claims (24 hours) 0800 597 0531
Breakdown Cover (24 hours) - for policies bought/renewed before 16/12/14 0800 032 2782
Breakdown Cover (If you are unable to make a connection) 01206 714 874
Breakdown Cover (24 hours)  - for policies bought/renewed on or after 16/12/14 0333 000 1700
Excess Protection 0800 952 1723
Key Cover 0800 952 1727
Motor Legal Expenses Cover 0800 952 1725
Personal Accident Cover 0800 952 1726
Helmet Cover 0800 952 1720
Helmet & Leather Cover 0800 952 1721

If you have a complaint

We aim to provide a high level of customer service at all times. If, however, you are not satisfied, and wish to register a complaint, please contact us:

  • By phone on 0800 597 0531
  • In writing to Express Insurance Services, 1 Masterton Way, Tannochside Business Park, Glasgow, G71 5PU
  • By email to the Customer Relations Department at customerrelations@kfis.co.uk

If we can not settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Further information about this is available from the FOS.

 

Payment and finance queries

If you are looking to make a payment, change your bank details, or if you have a query regarding finance on your existing policy. Please call one of the numbers below:

Motor and Van Insurance Policies: Call us on 0800 597 0531

Motorcycle Insurance Policies: Call Close Premium Finance on 0870 243 0026

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Other enquires

For any other enquiries regarding your insurance policy please email using one of the address below.

service@expressinsurance.co.uk

If your query requires immediate attention you will need to call us. We attempt to respond to email queries within 2 working days. All queries or requests are not complete, and as such not on cover, until a member of the team has contacted you via email or telephone to confirm this.

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Postal address

Head Office

Express Insurance Services, 1 Masterton Way, Tannochside Business Park, Glasgow, G71 5PU

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Trading information

Registered in England and Wales: Company 1324965

Registered Office

Express Insurance Services, Ageas House, Hampshire Corporate Park, Templars Way,Eastleigh, Hampshire, United Kingdom, SO53 3YA

General Enquiries: service@expressinsurance.co.uk

 

Authorised and Regulated by the Financial Conduct Authority (FCA)

FCA Register number - 312468

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