About Express Insurance
History of Express
Throughout our thirty-plus year history, Express Insurance has used
it's extensive experience and insurance knowledge to establish
itself as one of the largest independent insurance intermediaries
in the country. Express Insurance has grown into one of the most
reputable insurance intermediaries in the UK. A feat that was
recognised by Kwik-Fit Financial Services based in Glasgow,
Scotland, and in June 2007 Kwik-Fit successfully acquired Express
Insurance Services Limited.
Following the successful acquisition, Express Insurance
continued its rapid growth over the following 3 years and in August
2010 Kwik-Fit Financial Services were successfully purchased by
Ageas (UK) Limited.
Express Insurance is a part of Ageas (UK) Limited; a leading
provider of award-winning Personal and Commercial lines insurance
and Life Protection in the UK. Ageas distributes high quality
insurance through a range of channels including brokers, IFAs,
intermediaries, affinity partners and online. The company serves
around 8 million customers in the UK and has picked up numerous
awards for consistent and high-quality customer service.
Ageas (UK) Limited is part of Ageas Group - an international
insurance group of significant scale. For more information about
Ageas please visit ageas.co.uk
What Express do
Within the Express Insurance call centre, our teams work hard to
find you the best quote for your circumstances. They can help with
everything from guiding you through the quote process, to excellent
ongoing customer care.
There are so many benefits to obtaining an insurance quote from
Express! We are always striving to find the best quality insurance
policies at the most competitive price. We pride ourselves on
providing our customers with the peace of mind that comes with
having cover that meets their needs.
Express' hold some fantastic rates for a variety of insurance
products including - Motorbike
Insurance, Car Insurance,
and Van Insurance. We are
able to provide our same high level of service to many different
The steady success of Express Insurance has earned us a
privileged status with the UK's leading insurers. We enjoy
considerable underwriting freedom! This means that as result of
these trusting partnerships we are able to offer our customers
great value terms, benefits and discounts.
The Financial Conduct Authority
Express Insurance Services Limited is authorised and regulated by
the Financial Conduct Authority (FCA), the independent
watchdog that regulates financial services. Our FSA Register number
is 311354. Our permitted business is advising, arranging, dealing
as an agent and assisting in the administration and performance of
general insurance contracts. You can check this on the FCA's
Register by visiting their website, www.fca.org.uk/register or by phoning them on
0800 111 6768.
The FCA require us to provide this information and you should
use it to decide if our services are right for you.
When you take out a car, bike or van insurance policy with Express
Insurance Services Limited, we'll do our best to save you money -
as well as providing you with fantastic cover. We work with over 30
top insurance companies, allowing us to find you our best price
Payment for our Service
A Policy Arrangement Fee of up to £100 applies to new policies.
This will be communicated to you at the time of the quotation and
will be separated from the premium and any taxes payable. Charges
applied for the ongoing administration of your policy will be
communicated to you prior to you arranging the policy with us.
What to do if you have a complaint
We aim to provide a high level of customer service at all times.
If, however, you are not satisfied, and wish to register a
complaint, please contact us:
- By phone on 0800 597 0531
- In writing to Express Insurance Services Limited, 1 Masterton
Way, Tannochside Business Park, Glasgow, G71 5PU
- By email to the Customer Relations Department at email@example.com
If we can not settle your complaint with us, you may be entitled
to refer it to the Financial Ombudsman Service. Further information
about this is available from the FSCS.
The table below displays details about the complaints we have
received in the 6 month period between January and June 2013
relating to general insurance;
|Number of complaints opened
|Number of complaints closed
|Complaints closed within 8 weeks
|Complaints per £1m of gross premium income
Are we covered by the Financial Services
Compensation Scheme (FSCS)?
Your insurer(s) is covered by the Financial Services
Compensation Scheme (FSCS) which means that you may be entitled to
compensation if they are unable to meet their obligation to
Further information about this is available from the Financial
Services Authority (www.fsa.gov.uk) or the FSCS.
Address: The FSCS, 7th Floor, Lloyds Chambers,
Portsoken Street, London, E1 8BN.
Tel: 0207 892 7300